Refunds for self-paced online courses may be requested within 7 calendar days of purchase, provided that: 

• The learner has not completed more than 20% of the course content. 

• The certificate of completion has not been issued. 

• Course materials, downloadable files, recordings, or assessment content have not been substantially accessed or used. 

• The refund request is submitted through our official contact channel. 

Once a learner completes the course, accesses a certificate, or substantially consumes the course content, the course fee becomes non-refundable. 

For live online workshops, webinars, or instructor-led sessions: 

Participants may request to transfer their seat to another person before the session, subject to confirmation by SCT.

For corporate, customized, or closed-group training programs: 

• Advance payments are generally non-refundable once the program is confirmed. 

• Rescheduling may be allowed based on trainer availability. 

• Any costs already incurred for course design, trainer allocation, digital platform setup, or learning material preparation may be deducted. 

• Refund or adjustment terms for corporate programs will follow the agreed proposal or contract. 

Courses offered free of charge are not eligible for monetary refund. Certificates for free courses may be issued according to the completion criteria mentioned on the course page. 

Any payment gateway charges, bank charges, taxes, or transaction costs deducted by third-party payment processors may not be refundable.

Approved refunds will be processed within 10–15 working days after approval. Refunds will normally be issued through the original payment method used at the time of purchase.